The issue resolution approval check is used to determine whether an issue resolution is manually or automatically approved.
Issue resolution approval checks can be defined for an issue type, an organization unit, or a user. Setting approval checks at the user level governs the resolution on issues assigned to users. Setting approval checks at the organization unit level governs the resolution on issues for all users assigned to positions in that organization unit. Setting approval checks at the issue configuration level governs resolutions on all issues based on that issue configuration (across all users).
When setting up resolution approval checks at the organization unit and user levels, a user must specify whether the approval check should apply to a resolution on a single issue or to all issues.
When a resolution on an issue is submitted for approval by a user, the system first checks the user's issue resolution approval check information. If no issue resolution approval checks exist at the user level, the system then looks for any issue resolution approval checks for the organization unit that the user belongs to. If there are no issue resolution approval checks for the organization unit, then the system checks the issue resolution approval checks at the issue configuration level.