Resolutions for issues are configured during system administration. These resolutions can then be entered on an issue by a case worker. Any number of resolutions can be configured. Examples of resolutions include "agree with client", "agree with employer".
Each resolution is configured as a selectable code table value and may also have an associated workflow event which is raised when the resolution is entered on an issue. Workflow events are used to trigger a specific case processing function. For example, a workflow event that unsuspends a payment on the related case may be triggered when a resolution of "agree with client" is entered on an issue.