A contact log maintains details of any follow-up action that is carried out for the investigation. A contact log includes one or more associated contacts, which can be carried out face to face, by E-Mail, phone or hard copy. Maintaining contacts in the contact log involves documenting accurate details of interactions such as those of the following nature:
The contact log provides the user with a way to record important dates and details about each contact, such as the participant that the contact concerns, additional attendees, location, purpose, start date and time, type, method and supporting narrative. One or many concerning participants may be specified for a contact and are selected from the existing case participants of the investigation. As part of application administration, an administrator may configure whether or not all case participants are available for selection, or case members only. Multiple attendees may also be associated to the contact and can be selected from existing case participants, registered persons and registered users.
The contact log also provides a mechanism to upload and store multiple attachments, such as scanned documents (letters, photographs, and evidence forms) that were received as part of the investigative process.
The preview function allows the user to view a snapshot of the key data of any contacts relating to that contact log. One or more contacts can also be previewed as part of a specific contact log. In addition, users can also search for a specific contact.
Information recorded in a contact log helps the organization to assess the investigation, and provides the basis for determining appropriate plans or actions required to successfully conduct the investigation.