Once the allegation findings have been entered, an overall resolution is recorded. The overall resolution is determined by the user using best judgment based on the allegations and findings that exist on the investigation. For example, a 'Founded' resolution may be indicated for an investigation if at least one of the allegations has received a finding of 'Substantiated' and further action needs to be taken by the organization. This might involve a suspend payment workflow event that will be triggered in the event that an investigation into suspected benefit fraud is founded.
The resolutions that can be entered are inherited from those configured for the investigation type during system administration. Any workflow event associated with the resolution configuration will also be raised when that resolution is entered on an investigation.