The following is a summary of the main concepts covered in this guide:
- Investigations are created to record, manage, and resolve
reported allegations of benefit fraud or child abuse.
- Investigations can be created from product delivery cases and
integrated cases. Alternatively, separate standalone investigations
can be created.
- The investigation process includes creating an investigation,
adding an allegation to the investigation, recording a finding on an
allegation, and entering an overall resolution on the
investigation.
- A number of tools are provided for conducting an investigation.
These tools can be optionally used during the course of an
investigation and include milestone and action plan functionality and
a contact log for recording interactions between the organization and
key participants.
- Investigation types, resolutions, and milestones are set up as
part of system administration.