Resolutions for investigation types are configured during system administration. Resolutions are used to record the outcome of an investigation. Examples of resolutions include "founded", "unfounded". Any number of resolutions can be configured for an investigation type. Once configured, these resolutions can be recorded on investigations by a user in order to complete the investigation.
Each resolution is configured as a selectable code table value and may also have an associated workflow event which is raised when the resolution is entered on an investigation. Resolution events are used to trigger a specific case processing function. For example, a particular event may be triggered when a resolution of "founded" is entered on an investigation.