Introduction

Investigations can be created on cases when investigation information has been configured as part of system administration. When an investigation is created, it inherits this pre-configured information. This chapter provides an overview of investigation information that must be configured in order to create investigations. The following information is covered in this chapter:

• Defining investigation types
• Configuring investigation milestones
• Defining investigation resolutions
• Setting up assessments for investigation types
• Setting up investigation approval checks