The application provides a level of security that allows the organization to secure case operations for specific programs. Program security authorizes a user to approve, maintain, create, and/or view program information. The purpose of program security is to provide an extra layer of security for cases that facilitate the authorization and delivery of benefits. For example, an organization may wish to restrict user access to certain types of programs to only a certain set of users in the location that also have the required security identifiers.
Program security is set up on a product by product basis. When a user attempts to perform certain processes associated with a product delivery case, the system determines whether or not the user has the necessary security identifiers for the secured program. This additional layer of security is also available for additional case functionality such as services, assessments, investigations, appeals, payment corrections, and outcome plans.