Contextual information that is specific to a product delivery case includes details of the benefit that is being delivered, important dates such as the case start date, the date up to which the case is certified (if certification is applicable to the case), benefit payment dates, and the next case review due date.
An overview of any financials issued on the case is also displayed. If payments have been issued on the case, the last payment amount, the next payment amount, and the payment due dates are displayed. The case worker can access the individual payment details as required. If a decision is recorded on the case, the date on which the latest case decision was reached is also displayed. The case worker can access the case decision view from the date displayed to view the decision detail. This displays the current active case decision record created due to case reassessment.
If overpayments or underpayments exist on the case, these are highlighted to the case worker. The caseworker can roll over the icons to view the details. The case context panel displays the total number of overpayments that are created as a result of a reassessment of the benefit product delivery and overpayments which are not fully repaid, written off, or reversed. If underpayments exist on the case, the total number of underpayments is displayed. The caseworker can drill-down to the over and underpayment list page to view the over and/or underpayment details.