Issues are created on cases to manage and resolve problems that are identified during eligibility determination. For example, if the reason given by a client for leaving a job is different to the reason provided by his or her employer, the agency can investigate this further by creating an issue on the case to manage and resolve the discrepancy.
An issue can be created for any member of an integrated case except for a member that is a prospect person. The prospect person must first be registered as a person in order for an issue to be created.
For more information on issue management, see the Cúram Issue Management Guide.