The application provides tools that facilitate the ongoing management of the agency's cases. Ongoing case management helps case workers track their cases and progress them towards achieving sustainable outcomes for their clients. Ongoing case management includes:
- Manually changing the case owner and case supervisor
- Viewing contextual information about a case
- Auditing cases
- Using the case calendar to schedule meetings and track case
events
- Managing case tasks
- Ongoing client management
- Recording case notes
- Tracking issues and legal proceedings
- Reassessing case eligibility and correcting payments
- Suspending, closing, and reactivating cases