A case audit is an examination of the agency's cases by a third party or evaluation by the agency of a case or cases. Case audits help agencies to evaluate performance, enabling them to make decisions on ways to improve performance and affect positive changes in policy and case practice. For example, a Quality Assurance Review audit might be conducted by an agency to evaluate the effectiveness of the delivery of a Food Stamps benefit focusing on a review of the timeliness of actions and verifications completed.
For more information on auditing cases, see the Cúram Case Audits Guide.