The Cúram integrated case provides a holistic view of a client and their family's needs as well as the steps taken to address these needs through the delivery of products, services, and ongoing case management. This includes a forum in which clients and agencies can interact with each other, a range of assessment tools to determine the best way to help clients, and a set of business processes for delivering benefits and services and creating and managing outcome plans. As such, it provides access to the full spectrum of 'needs to outcome' business processing.
Essential to helping clients achieve sustainable outcomes, the integrated case brings together all relevant people involved on a case such as product providers and family members and provides support for all those who are involved in collaborating with each other in identifying and addressing the needs of clients.
The integrated case homepage shows the family members whose needs are being assessed and addressed. It also provides a summary of the programs applied for, a to-do list that tracks the work that needs to be done by the case worker, and eligibility checks for those programs. Individual tabs within the integrated case provide access to the family members, their benefits, any timers on benefits, interviews, the family's evidence, any related cases, and a history of eligibility and entitlement results.
Essential tools are provided including shortcuts to perform key business processes aimed at assessing needs and delivering benefits and services to meet these needs.