The graphical view of a determination is designed to allow case workers to clearly see the connection between the eligibility result and the real world information that influences it. This level of visibility highlights the real information that is affecting eligibility and entitlement and plots it across a timeline that spans the lifetime of the case.
For example, if the system determines that a person is ineligible from the case start date because his or her income was $300 and that person's income drops below the required threshold to $200 a week, the system may determine the person to be eligible, and a key decision factor is displayed on the date of the change in income, along with a new decision for the change in eligibility that explains that the person is now eligible because his or her income information has changed.
Allowing the agency to see how the update to the real world information has affected the person's eligibility result empowers case workers to explain to clients how their circumstances have affected their claims. For example, a client seeming to meet all eligibility requirements for a care and protection program, but who forgot to prove their citizenship, may contact the agency to enquire about his or her eligibility status. By displaying citizenship verification status as a key decision factor, the case worker can quickly observe the reason for the client's ineligibility status and communicate this to the client.
The graphical view can also be displayed in a flat list view. This view includes all decisions and key decision factors displayed in a list format in chronological order.