The following is a summary of the main concepts covered in this guide:
- Cúram Integrated Case Management enables agencies to meet the
needs of clients and their families in numerous ways until the
ultimate goal of client self-sufficiency is reached.
- Cúram Integrated Case Management meets the needs of clients in
two main ways: through the delivery of benefits using product delivery
cases and though the delivery of services and referrals to
services.
- The case worker workspace provides tools that help case workers
to efficiently balance their work and quickly access important case
information.
- Ongoing case management tools allow case workers to manage case
participants, perform audits on cases, manually change case ownership,
and track important issues and legal proceedings regarding case
participants.
- Many aspects of ICM are fully configurable. This includes
the products, evidence, and rules that determine client eligibility
and entitlement as well as services and referrals to services.
- Case security is used to secure access to important case and
client information.