In general, clients may be eligible for needs-based programs or protection-based programs. Examples of needs-based programs include Cash Assistance and Unemployment Benefits. An example of a protection-based program is "Child Welfare". The intake processes that are used by agencies can differ greatly depending on whether the intake is needs-based or protection-based.
For needs-based programs, a client is usually required to fill out an application form, and the agency determines eligibility for programs based on the information provided in the application.
Basic information required to submit the application for benefits, such as client name and address, is then captured. The agency determines the client's actual eligibility for benefits based on the information provided in the application. A person can apply for benefits using a number of methods which include:
During the application process, the person provides the agency with detailed information on personal details, income, expenses, employment, education etc. This information is recorded as evidence on the client's case by the agency when the case is created and is used by the system to determine eligibility for benefits. The application provides a needs-based program intake as part of Cúram Common Intake (CCI). See the Cúram Common Intake Guide for more information.
Intake for a protection-based program such as "Child Welfare" can include the capture, via a number of channels, of a reported incident of suspected child abuse or general concerns regarding a family situation. All relevant information such as allegations, are captured so that the claims can be investigated by the agency. The application provides a protection-based program intake as part of Cúram for Child Welfare (CCW). See the Cúram for Child Welfare Guide for more information.