Once an integrated case is created, there are a number of levels of information that are automatically stored as part of the one integrated case: integrated case information, case participant information, and information specific to the type of case or service contained in the integrated case. Information for each of these levels can be accessed and maintained from the one integrated case.
Certain information such as notes can be maintained for integrated cases, product delivery cases, and services. These categories of information do not affect case eligibility. Other categories of information are only maintained for specific cases. For example, client translation requirements are only maintained for the integrated cases and product deliveries.
Information that is specific to product deliveries and service deliveries is kept separate from the integrated case information. For example, communications for a product delivery case will only appear on that case's list of communications. Note, however, evidence for a product delivery cases can be maintained at the integrated case level if shared across multiple product deliveries within the integrated case.