One of the main goals of a Social Enterprise Management solution is to assist agencies in managing their products, many of which require the capture of large amounts of data concerning their clients, and the administration and execution of complex rule sets. Therefore, a great deal of focus has traditionally been placed on decision making solutions which help agencies to manage these complexities.
There are however instances where the decision making of an agency does not involve large amounts of data or complex rule sets. Increasingly, agencies require these decision making processes to be quickly configured and executed. Another common requirement is the ability to track assessment outcomes over time, and to have visibility into the reasons for any changes.
All of this implies that a decision making solution is required which provides an alternative to the traditionally complex model, but which maintains the transparency and consistency to support agencies' decision making requirements.