After collecting evidence through questionnaires, the outcome of the determination can be determined. This is done by executing the decision matrix. The determination answers are compared with the answers configured in the matrix and the matching outcome(s) and scores(s) are returned. Sometimes the answers given to the questionnaires could be contradictory. In such cases, the reason for the contradiction is returned instead of an outcome or score.
Decisions can be made multiple times and each time a decision is made, the previous decision is superseded. This is useful in scenarios where the user finds that there is a change in evidence or when new answers have been received from a third party.
The user can continue to make decisions for the determination until it is completed i.e., the status is changed to 'Completed'. Once the determination is completed, then for any change in evidence, a change of circumstance has to be recorded, if the 'Support CoC' indicator has been set for the determination configuration.