Consolidating Answers

As described above, answers from multiple sources can be recorded for questionnaires. Before making decisions, a suitable answer value must be selected by the user for those questions that have multiple answers. This is required because a single answer has to be compared with that configured in the decision matrix. This process is referred to as consolidation.

Consolidation can either occur automatically, where the latest answers replace previous ones, or manually, where a system user selects the most appropriate answer. As mentioned in section 3.2.2, whether the questionnaires are consolidated automatically or manually is configured in the determination configuration.

Questionnaire information for a determination includes the consolidation status. This status is marked as 'No' prior to consolidation, as 'Partially' when some but not all answers have been consolidated, and 'Fully' when all answers are consolidated. All the questionnaires must be fully consolidated before making a decision.