The following list describes the chapters within this guide:
- Communication Categories
- This chapter provides a description of the different
communications that can be sent or received by the
organization.
- Communication Templates
- This chapter provides an overview of how Extensible Stylesheet Language(XSL) and Microsoft Word
templates are used to create communications. XSL templates are used
to automatically generate pro forma communications; Microsoft Word
templates are used to manually create Microsoft Word communications.
- General Communication Features
- This chapter provides information on maintaining communication
information for cases and participants. This includes an overview of
communication correspondents, communication exceptions for the
correspondents, and client interactions.