Recorded communications are used to capture details about communications that are issued outside the system. Typically these are communications received by the organization. For example, when a client returns a completed application form, the user can scan the form and attach it to the communication as an electronic file.
There are, however, circumstances when the organization issues communications without using the application to create them. For example, a caseworker may phone a client and follow up this phone conversation with notes. The application provides the ability to enter the details for this phone call, such as the date and time of the phone call and the topics discussed.
All recorded communications have a subject and a direction. The direction indicates whether the communication was issued by the organization or received from an outside party. They also have a communication method which is one of the following: data transfer, email, fax, hard copy, and phone. Certain information can be entered according to the method. For example, information regarding the physical location of a fax or hard copy communication can be recorded, so that the original communication can be retrieved easily.
Documents that are associated to recorded communications as an attachment can also be integrated with a content management system through the configuration of application properties as part of administration. If an organization chooses to integrate attachments with a content management system, the document will be stored in and retrieved from the content management system. Information about the recorded communication can also be stored in the content management system along with the document. For example, the reference number of the case in which the recorded communication was created, the date the communication was sent, and information about the correspondent of the communication can be stored along with the document.
For more information on integration with a content management system, see the Cúram System Configuration Guide and the Cúram Content Management Interoperability Services Integration Guide.