At a high level the case audit process includes the following steps:
- Create Plan
- The audit coordinator creates a plan to define the expected
scope, goals and conduct of the audit. The audit plan is then given
a schedule and auditors added to the plan.
- Produce Case Sample List
- A list of cases to be audited can be generated randomly, or
alternatively by manual selection.
- Assign Auditors
- Once a list of cases has been added to the plan, auditors are
assigned to each individual case for audit.
- Record Audit Findings
- Auditors document their findings against the focus areas as
detailed in the audit plan.
- Record Summary Findings and Recommendations
- Once all cases associated with the audit plan have been
audited and feedback has been provided, the audit coordinator
reviews the documentation and produces summary findings detailing
any recommendations and action items.