When creating a review, the user can search for and select a suitable reviewer. Detailed rich text comments can be added to the review task, as well as the reason for the review. A start date must be set for the review. A projected end date may optionally be set. When a case review is created for a case, the user who will conduct the case is notified with a task. Case reviews are displayed on the concerning case calendar and can be accessed from the reviewer's inbox.