An integrated case provides a holistic view of all of the benefits and services being delivered to clients within the product delivery cases associated with the integrated case. Integrated case calendars are used to track the activities and events that are relevant across the cases and clients of the integrated case.
Events of significance to an integrated case may be manually created by a case worker. These include case referrals and case review events. For example, a case worker can create a case review event in an integrated case for the purposes of reviewing how well the benefits and services being delivered in individual product delivery cases are integrating together to meet the needs of the family.
Integrated case calendars are also used to schedule activities and meetings for users and participants concerning a case or client. An integrated case calendar allows the organization to consolidate and track integrated case event information for the organization's clients.