A decision document is recorded for the hearing appeal decision detailing the program application, cases and/or issues considered and the decisions reached at the hearing. If multiple decisions have been reached at the hearing, there may be a number of decision documents recorded for the hearing case decision.
External decision documents can be recorded by specifying a document reference and document location, or by attaching a document.
Alternatively, an internal decision document based on an Microsoft® Word template can be created. This template provides a blueprint in terms of layout and content.
Data that can be automatically added to the template include the following: the organization name and address, the appellant name and address, hearing and decision dates, the hearing official name, the overall decision, and a list of issues and resolutions.
Changes made to the decision document can also be made to the template itself.
Support is provided to maintain a list of the organization's appeal clauses. Appeal clauses describe the precedents for the decision and the legal articles that affect it. These clauses can be dynamically inserted into a number of decision documents, if necessary.