The purpose of this guide is to define the three appeal types and to provide a high level overview of appeals and legal action processing. After reading this guide, the reader should have a basic understanding of how appeal types are used to appeal one or more decisions on a program application, product delivery, assessment delivery, prior appeal, or issue case. The reader should also have an understanding of how legal actions are used to record actions and directives concerning participants.
In order to best understand these concepts, the guide should be read in full. The guide is not intended to be used as a training or user guide.