In order to file a claim for benefits for most programs, a client must submit an application. Clients must provide required information on personal details, household composition, income, expenses, employment, education, etc. This information becomes evidence on the client's application and is used to determine eligibility. An application can be submitted through the following channels:
When an application is submitted, there are a number of processing steps which are carried out either manually by the worker, or automatically by the system, depending on the agency and the program. The intake worker and the eligibility worker are both involved in this process.