Managing Timeframes

Most programs have requirements around the processing time allowed for applications. Intake and eligibility workers must ensure that applications are processed in accordance with the application timers. Application timers are tracked mainly for reporting purposes. Supervisors can see if a particular worker is not processing applications in a timely manner, and the agency itself may be penalized if its overall application processing timelines are not meeting the standards.

Note: Application timers in CCI leverage Cúram Milestones functionality. For more information on milestones see Cúram Investigations Guide and Cúram Service Planning Guide.