An application is moved through its lifecycle by users with application owner privileges. The application owner is responsible for application processing. Typically, the application owner maintains application information, checks eligibility, makes the final determination and authorizes benefits for a client.
Application ownership can be assigned to any organization object, i.e. a user, organization unit, position or work queue. This enables the organization to implement its own application ownership strategy by allowing any user or users within an organization unit, position or work queue to perform tasks on an application. Assigning application ownership to an organization object or group provides visibility on the application to more than one user.
The application owner can be manually set to be any user or group of users within the organization. Common Intake provides event hooks pre and post owner change on the application to allow the agency to implement their own validations around which user roles have privileges to create a new application owner.