If the client has an active case and reports a life event that impacts the case, the life event details must be captured and transmitted to the case(s). The worker asks a set of guided questions to capture the details of the life event, plus any other related life events that may have occurred. For example, if the client reports that he or she has moved out of the house, then it is also possible that he or she has changed jobs, or his or her household composition has changed.
When the details of the life event(s) have been captured, they are transmitted to the relevant case owners who decides whether or not to apply them to the active case. The system also gives recommendations for the client in this scenario, as the client may wish to be referred to community services, or apply for additional benefits based on the life event. For example, if the client is already in receipt of food assistance and loses his or her job, he could apply for unemployment insurance benefits.