Some agencies only perform one type of screening on their clients while other agencies may run multiple screenings. To address these varying requirements, CCI provides the facility to configure the use of single or multiple screenings in the system. When multiple screenings are configured in the system, the first step in the screening process is to select the screening category (such as an income support screening or unemployment insurance screening). If the single screening option is configured in the system, then the system bypasses the screening category selection and proceeds directly to the program selection, where the worker selects the program for which the client wants to be screened. CCI also provides the facility to configure the programs that are associated with each screening category.
The screening data is captured via an IEG script in the same manner as a triage. The IEG administration section enables the agency to configure the screening script questions and structure.
Based on the answers the client provides to the screening questions, the system displays the potential eligibility results for the programs screened for. Urgent alerts may also be displayed to highlight important information. These results are derived using a CER rule set which runs when the intake worker submits the screening script.