CCI provides the underlying infrastructure that allows an agency to configure its catalog of life events, scripts, and rules for the life events it wishes to capture.
The agency can configure the life events that are available to the user once he or she selects to capture a new life event. Life events can also be categorized in CCI administration so that a life event can be identified easily. For example, change of employment and change of income can be categorized under employment. A description of the category and the life event can be entered so that the worker can identify which life event is required.
Life events captures information with a question script created using IEG. IEG administration functionality enables the agency to configure the life events script questions and structure.
The agency can also configure the CER rules which are run on life events answers to determine the recommended services and programs. See The Provider Map for more information on the configurations available for the community services map.
CCI provides the infrastructure to transfer evidence updates via the evidence broker to any active cases affected by the reported life event. The system allows the agency to configure which cases receive updates from the evidence broker when a life event is reported.