The CCV allows users to view client information for family members by changing the existing CCV client or by opening a new CCV for each family member. To change the existing CCV client with a family member, the CCV user can drag and drop family members onto the top panel of the CCV. This will refresh the panel and the tree structure to display client information for that family member. Alternatively, the CCV user can right-click on a family member and select the view citizen context option.
The ability to view client information across families can assist agencies in depicting family trends. For example, an agency worker can compare the programs for siblings within the same family. If an older sibling progresses from child services to the juvenile justice system, the agency may wish to investigate the underlying causes for this progression. Using this information, the agency may offer younger siblings support so that they do not enter the juvenile justice system.