The following summarizes the main concepts of the CCV covered in this guide:
- The CCV provides an overview of a client's cases, communities,
dealings, family, and multidisciplinary teams.
- The CCV also provides quick access to detailed client
information.
- The CCV is designed to be easily used in conjunction with the
application and additional CCVs.
- The CCV uses the Cúram CPI to display client information across
agencies.
- The CCV can assist call center users in handling queries, can
reduce the risk of fraud, and can help in early prevention.