The Citizen Context Viewer (CCV) helps an agency gain a more complete and accurate picture of families and individuals by providing a single point of entry for navigating to client information from all agencies delivering services. Through the CCV, agency caseworkers can easily see:
Without CCV, accessing information about clients and their family members in the application can require prior knowledge about the client and an understanding of navigating the application. Using CCV, users can access all information about a client without requiring extensive knowledge of the application. With less time spent navigating the application in search of information, the CCV user can focus on learning about the client. At the same time, since the CCV opens in its own pop-up window, it can easily be used in conjunction with the application. Users can navigate across the application and return at any point to the client-centered view.
The CCV not only provides a holistic view of a client, it also provides a holistic view of each of the client's family members. CCV users have the option to view client information for each family member in the same CCV or else users can open a new CCV for each family member. Both options make it easier for agencies to compare information across families. Agencies can determine whether or not someone in a family is receiving a particular benefit from any number of agencies, reducing the risk of a family fraudulently collecting for the same benefit more than once.
Comparing client information for family members can also assist in early interventions. For example, in families where there is a risk of child abuse or neglect, the agency can use the CCV to view any assessments for older siblings. These assessments may detect a pattern in the family, such as a progression from child services to juvenile justice, eventually leading to a long-term dependency on social services. Under these circumstances, the agency can decide to intervene early for younger siblings in order to break the cycle of dependency.