One of the benefits of the CCV is the ability to configure the CCV components dynamically as part of system administration. These configurations primarily determine the client information that should be displayed. For example, the option is provided to only display cases of selected statuses. For more information, see the Cúram Citizen Context Viewer Configuration Guide.
Customization support is also provided which enables agencies to change the client information displayed at the top of the CCV, to add CCV components, e.g., an employment history or a financial history, and to define the case communities.