SEM agencies rely on business intelligence mechanisms to measure and monitor how agencies are performing, to detect gaps in their processes, and to analyze the issues that are occurring and why. These agencies require a business intelligence solution that will provide them with the tools to support better decision making. Cúram Business Intelligence and Analytics provides a solutions that covers the complete spectrum of reporting tools and technology that enables organizations to make valuable business decisions. This includes decision support information for front line staff (case workers), line managers and senior managers in the organization