The citizen is also provided with the ability to search for providers in a particular area, for example, if the citizen specifies 'Springfield' all providers of the services listed in the Springfield area will be displayed on the map. An additional area can be defined known as the geocoding bias which dictates the north/south/east/west boundaries of the map within which providers should be returned i.e any providers whose location is beyond this boundary are not displayed. In the example above, there may be numerous locations called 'Springfield' and so the geocoding bias can be used to dictate the area of the map that should be displayed to a citizen. The geocoding bias can be defined in the Triage section of the UA Administration Application. The administrator can navigate a map to zoom and select a bias area.