Many organizations impose time limits within which an application for a
program must be processed. For example, a government agency may have a
requirement that food assistance applications must be authorized within 30
business days of the date of application. Cúram provides organizations
with the ability to configure application timers for each program. A
number of configuration options are available, including the duration of
the timer, whether the timer is based on business or calendar days, a
warning period, and timer extension and approval. All configuration
options are outlined below.
- Duration
- The length of the timer in days. This value, along with the fields
'Start Date' and 'Use Business Days' (and the configured business
hours for the organization) will be used to calculate the expiry date
for the timer. This value will be used as a number of business days if
'Use Business Days' is set. If 'Use Business Days' is not set this
value will be used as calendar days.
- Start Date
- Specifies whether the timer should start on the application date
or the program addition date. The options available are 'Application
Date' and 'Program Addition Date'. Note that in most cases these dates
will be the same (the programs will be added at the same time as the
application is made) but when a program is subsequently added to the
application, after initial submission, this may not be the case.
- Warning Days
- Allows for the specification of a number of warning days. The
warning days are used to warn the user that the timer deadline is
approaching. If configured, the Warning Reached workflow will also be
enacted when the warning date is reached and the timer is still
running (i.e. the program has not been completed).
- End Date Extension Allowed
- An indicator to dictate if a user can extend the timer by a number
of days.
- Extension Approval Required
- An indicator to dictate if a timer extension requires approval
from a supervisor. If approval is required for the extension, the case
supervisor must review and either approve or reject the extension.
Once the extension is approved, or if approval is not required, the
timer expiry date is updated to reflect the extension.
- Use Business Days
- An indicator to dictate that the timer should not decrement over
non-working days. If this is set, the system uses the Working Pattern
Hours for the organization to determine the non-working days when
calculating the expiry date for the timer.
- Resume Timer
- An indicator to dictate whether the program timer should be
resumed when the program is reopened.
- Resume From
- If a timer is resumed the Resume From field dictates the dates
from which a program can be resumed. The values include the date the
program was completed (denied or withdrawn), and the date that the
program was reopened.
- Timer Start
- Allows for the specification of a workflow that is enacted when
the timer starts.
- Warning Reached
- Allows for the specification of a workflow that is enacted when
the warning period is reached.
- Deadline Not Achieved
- Allows for the specification of a workflow that is enacted if the
timer deadline is not achieved i.e. the program has not been
withdrawn, denied or approved by the timer expiry date.