The purpose of this guide is to describe the configuration options available for Priority, Complexity, Risk (PCR) processing. PCR processing allows the worker to calculate the priority, complexity and risk ratings for a case. PCR ratings can be triggered to be calculated automatically or entered manually by a case worker. Automatic PCR ratings are calculated using rule sets which are recorded by administrators for each PCR configuration. PCR must be configured before it can be used to determine the PCR rating for a case.