Introduction

This chapter provides an overview of the configurations available for defining programs in Universal Access (UA), and associating them with application cases. UA allows agencies to define different types of programs. Once programs have been defined, they can be associated with online and internal applications, and application cases. Programs can be applied for online by citizens in Universal Access, or internally by workers using Cúram Intake. Program applications can then be processed using application cases.

There are four main aspects to configuring a program:

• Configuring programs and associated display and system processing information
• Configuring application information, such as the application case, and whether multiple applications are allowed.
• Associating program-specific evidence types

This chapter outlines these aspects in more detail.