Separate ownership strategies can be configured for application cases created internally, and application cases created as a result of an online application. For example, an organization may configure that application cases created internally are assigned directly to the user who created it, whereas application cases created as a result of an online application submitted by a citizen are assigned to a work queue.
For internal and online applications, the administrator can define that the application case is assigned to a specific organization unit, position, user or work queue. For internal applications only, the administrator also has the option to specify that the application case is assigned to the current user, i.e., the user who created the application case.
A system property, Application Case Default Owner, can be set to indicate the user to be set as the owner of an application case if the ownership strategy is not configured.