An intake processing system must be specified for each program. If a case processing system is not specified, the system will not be able to respond to the submission of an application for that program. There are two options available: 'Cúram' or select from pre-configured remote systems. Programs that will be processed using Cúram Intake must have 'Cúram' selected as the intake processing system.
If Cúram is specified as the intake system, an application case type must be selected. An application case of the specified type is created in response to a submission of an online application or internal application form for the program. Alternatively, when the application case is created, the worker can select to add the programs configured to use that application case type.
An indicator is provided which dictates whether a Reopen action will be enabled on the programs list on an application case for denied and withdrawn programs of a particular type. A workflow can be specified which will be initiated when the program is reopened. For more information on configuring application cases see Configuring Application Cases.