A life event is a significant event that occurs in a citizen's life which may result in a series of interactions between the citizen and the agency. Examples of life events include marriage, the birth of a child or a death. Universal Access provides an organization with the capability to collect information on the citizen relating to a life event. It does this by presenting the citizen with a structured group of web pages, known as a question script, which is accessed from the Universal Access online portal. By answering these questions the citizen can report this life changing event which may impact the programs and services that the citizen is receiving, or is due to receive.
In addition to collecting information on the citizen's situation, the life event can also be configured to provide useful resources to the citizen. For example, a Finding a Job life event might include links to job seekers websites and tips on how to write resumes and effective cover letters.
In order to make a life event available on the Universal Access online portal, the organization must configure a life event object from the Universal Access menu in the Administration Application. There are a number of steps to configuring a life event, an organization needs to consider what data needs to be captured and any information they wish to make available on the life event.
This chapter outlines how to configure a life event.