The Citizen Account is a facility within Universal Access that allows the citizen to login to a secure area where they can screen and apply for programs. The citizen can also view information relevant to them, including individually tailored messages, system-wide announcements, updates on their payments, contact information for agency staff and Outreach campaigns that may be relevant to them.
This chapter outlines how to configure the Citizen Account. Before configuring a Citizen Account the organization should consider what kind of individual messages they wish to make visible to the citizen regarding their interactions with the agency. They should also decide on any system-wide announcements they want to make available to all citizens on logging into their account. The organization should decide how much information on agency personnel they wish to expose to the citizen. Any Outreach campaigns that may benefit the citizen should also be identified.