The messages section of the Citizen Account homepage displays
information messages to the citizen that relate to their interactions with
the agency. An organization should consider what types of messages they
wish to make available to the client in the messages area. There are two
types of messages that can be displayed in the messages panel; Account
Messages and System Messages.
- Account messages are specific to the citizen using the account.
Account message data is provided from external systems via a
web-service. To make an account message available for display a new type
for the message should be added on the Account Messages list page. A new
Name, Description and Icon can be added for the message type. Once the
organization has entered their message types they can be enable/disabled
and reordered. Enabling/disabling a message type toggles whether the
message type will be displayed in the messages list. The order of the
message type determines where it is shown in the list.
- System messages are used when the organization wants to send
messages to all citizens who have a citizen account. A new system
message can be added from the System Messages list page. A new Title,
Message (content), Effective Date and Expiry Date can be added for the
message.