The organization must define what programs will be made available for online application. Programs can be added to the system via the Universal Access section of the Administration Application. Any configured program can be associated with an online application. Once configured, a program is available for addition to the online application via a row action on the Applications list page.
A target system must be specified for a program. This specifies the external (or remote) system that the program application will be sent to for processing. Remote systems can be configured from the Remote Systems link in the Universal Access administration menu.
A PDF form can also be defined for a program which enables a citizen to print a paper application form and either post it to the agency, or, bring it in person to a local office. The local office to which the application can be made may also be defined for the program and service areas can be configured to which local offices are assigned to cover. The PDF application form and local office information are available to the citizen on the Print Your Application? page available to access at the end of the online application process.
For further information on configuring programs, PDF forms, Remote Systems, local offices and service areas seethe Universal Access Configuration Guide guide.