The actions that the client(s) on an outcome plan should undertake to meet their goals and objectives, can be recommended automatically by the system, or at the worker's discretion. The system can be configured to recommend actions based on the outcome plan type and/or the factor classifications that have been determined on the outcome plan.
Alternatively, the worker can identify and add the appropriate actions on an ad hoc basis. For example, if a client had a low score for parenting skills, the recommended action may be to take a parenting course. Actions are configured at the organization level, i.e., the actions configured are available for a worker to add to any type of outcome plan delivery.
Recommendations can be configured at the outcome plan level, at the factor classification level, or at the classification subdivision level.