A worker can recommend actions for a client to undertake in order to meet the objectives and goals of an outcome plan. The organization must consider the actions that will be available to workers to recommend based on the individual circumstances of a client or group of clients participating in an outcome plan. Examples of actions include using a free bus pass to attend job interviews, and long term actions such as attending Alcoholics Anonymous every week.
Recommendations can be configured which will result in actions being recommended automatically. The organization must determine which action to recommend for a particular client circumstance. For example, if an assessment classifies a client as Vulnerable for a Substance Abuse factor, the system may be configured to automatically recommend an action of Attend Alcoholics Anonymous Meetings for that client. The organization may also configure that the action Job Search is automatically recommended for all self sufficiency plans. The worker can view the recommendations and add recommended actions to the outcome plan for one or more of the clients, depending on how the action is configured. Alternatively, the worker has the option to add actions at their own discretion, for example, a worker may identify that a client would benefit from attending parenting classes, even though the system has not specifically recommended it.
The organization must also consider whether a worker has the facility to add user-defined actions to a plan, or whether a worker must select them from the pre-configured actions.